Terms and Conditions for Man And Van Edgware Services
These Terms and Conditions set out the basis on which Man And Van Edgware provides removal, delivery, transport, and related logistical services to customers. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. These provisions are intended to be fair, practical, and consistent with UK law, while clearly explaining how our service works, how charges are calculated, and what responsibilities apply to both parties.
In these terms, references to “we,” “us,” and “our” mean the service provider operating under the name Man And Van Edgware, and references to “you” or “the customer” mean the person or business requesting the service. These terms apply to domestic and commercial bookings, including single-item transport, furniture moves, collections, deliveries, and similar assignments. They do not replace any separate written agreement where one has been signed, but they do form the core rules governing standard work.
A booking may be made by accepting a quotation, confirming a date and time, and providing all information reasonably required for the job. This includes, where relevant, the pickup and delivery addresses, access details, item descriptions, parking restrictions, floor levels, stair access, and any special handling requirements. The customer must provide accurate and complete information. If the job details change after booking, we may revise the quotation, the vehicle size, the crew requirement, or the timing of the service.
All quotations are based on the information supplied at the time of enquiry. If the actual work differs from the description provided, additional charges may apply. This may include extra time on site, a larger vehicle, additional labour, congestion caused by delays, or unexpected access difficulties. We reserve the right to refuse or suspend a booking if the job is unsafe, unlawful, materially different from what was described, or impossible to complete within the agreed constraints.
Booking confirmation is normally issued once the quotation has been accepted and any required deposit or advance payment has been received. A booking is only secured when we confirm it in writing or by another clear record. Until confirmation is issued, availability cannot be guaranteed. The customer is responsible for checking the booking details promptly and notifying us of any errors. Failure to do so may affect service delivery or result in amendments to the charge.
We aim to arrive within the agreed time window, but arrival times are estimates rather than fixed guarantees unless expressly stated otherwise. Delays may occur because of traffic, weather, road restrictions, loading complications, or events beyond our control. If a delay becomes likely, we will aim to communicate it as soon as reasonably possible. The customer should ensure that an authorised person is present at both collection and delivery points unless prior arrangements have been made.
Payments must be made in accordance with the quotation or invoice provided. Unless otherwise agreed, prices are calculated by reference to hourly rates, fixed fees, distance, labour, van size, access conditions, waiting time, parking or toll costs, and any agreed extras. Any estimate provided before the job begins is based on the information supplied and is not a guaranteed final price unless clearly described as fixed. VAT, where applicable, will be shown in the quoted price or invoice.
We may request a deposit, pre-authorisation, or full advance payment for certain bookings, particularly for larger moves, same-day requests, or services involving reserved resources. Unless otherwise stated, outstanding balances are due upon completion of the job or on receipt of invoice. Accepted payment methods may include bank transfer, card payment, or cash, depending on the arrangement confirmed at booking. We are not obliged to release goods until payment is received in full where payment is due immediately.
If payment is late or declined, we reserve the right to charge reasonable recovery costs, administration fees, and interest to the extent permitted by law. Any disputed invoice amount should be raised promptly and in good faith. Disputes do not permit withholding of the undisputed portion of the invoice. Where a third party is paying, the customer remains responsible for ensuring payment is made unless we have expressly agreed otherwise in writing.
Cancellations and changes should be notified as early as possible. If you cancel before we have dispatched a vehicle or committed significant resources, no cancellation fee may apply, unless a deposit has been stated as non-refundable. If cancellation occurs after work planning has begun, or once the vehicle, crew, or equipment has been allocated, we may charge a reasonable fee to cover wasted time, admin, and associated costs.
If you postpone or reschedule a booking, we will try to accommodate the new date subject to availability. A rescheduled booking may be treated as a cancellation of the original booking, particularly where the original slot cannot be reused. If we are unable to proceed because access is blocked, goods are unavailable, the customer is absent, or the site is not ready, the booking may be treated as a late cancellation or failed attendance, and a call-out or waiting charge may apply.
We may cancel or suspend a booking where conditions make performance unsafe or impractical, or where the customer breaches these terms. Examples include incorrect information, abusive behaviour, refusal to comply with safety instructions, unsafe loads, illegal items, or failure to obtain any required permits. If we cancel for our own operational reasons, we will ordinarily offer an alternative date or refund any payment already made for the undelivered portion of the service, subject to lawful deductions for work already completed.
Liability is limited to the extent permitted by UK law. We will exercise reasonable care and skill in performing the service, and we accept responsibility for direct loss or damage caused by our proven negligence, subject to the limitations below. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
We are not responsible for pre-existing damage, items that were improperly packed, inadequately protected, structurally weak, or inherently fragile, or loss caused by events outside our reasonable control. The customer is responsible for securing loose parts, emptying fuel-powered items where relevant, disconnecting appliances if safe to do so, and declaring anything especially heavy, valuable, or delicate. Where we assist with packing, dismantling, or assembly, we will act with reasonable care, but we do not guarantee that all items can be dismantled or reassembled without risk.
Claims for damage or loss should be raised as soon as reasonably possible and, where practical, before the completion of the job. The customer should provide reasonable evidence of the issue, including photographs, a description of the item, and any supporting purchase or repair information. Any claim must be limited to the direct loss suffered and will not extend to indirect, consequential, or purely economic loss such as loss of profit, missed opportunity, or business interruption, except where such exclusion is unlawful.
We take waste handling seriously and expect all services to comply with applicable UK waste regulations. Unless agreed otherwise, our service is for the transport of goods and removals, not for the unlawful disposal of waste. The customer must not ask us to remove controlled waste, hazardous materials, asbestos, chemicals, gas cylinders, paint, solvents, clinical waste, batteries, or any item restricted by law unless we have explicitly agreed and confirmed that lawful handling arrangements are in place.
Where waste removal or clearance is included in the service, the customer must provide accurate details of the waste type, volume, and source. The customer remains responsible for ensuring that any waste transferred to us is lawfully described and suitable for collection. If a waste transfer note, licence, or other regulatory document is required, the parties must cooperate in good faith so that the transfer complies with the relevant legislation. We reserve the right to refuse any load that appears to contain prohibited or improperly described waste.
Improperly declared waste, fly-tipping risk, or requests to dispose of items unlawfully may result in immediate termination of the booking, additional charges, and notification to the relevant authorities where required. The customer shall indemnify us against losses, fines, penalties, or claims arising from inaccurate waste descriptions, unlawful disposal instructions, or breach of environmental regulations by the customer or any person acting on their behalf. The customer must not place us in breach of any licence or statutory duty.
Where the service involves access to a property, the customer must ensure that the premises are safe, reasonably accessible, and ready for work. This includes arranging parking where necessary, providing suitable entry to the collection and delivery points, and obtaining consent from landlords, managing agents, neighbours, or building management where needed. Any delay caused by access problems may be chargeable if it results in extra time or use of labour beyond the booked allowance.
Our team may refuse to move items that are dangerous, excessively heavy for safe handling, poorly secured, or likely to damage property or injury persons. We may also refuse to carry items that are illegal, uninsured, or contrary to our safety policies. The customer must ensure that all goods are properly packed and labelled where necessary, and that any sentimental, irreplaceable, or high-value items are clearly identified. If you ask us to move items without suitable protection, you do so at your own risk.
We may use subcontractors or additional personnel to complete a booking, provided they are suitably qualified or supervised. Any subcontractor involved in the service will be acting on our behalf for the purpose of performance, but this does not increase our liability beyond what is stated in these terms. We may also substitute an equivalent vehicle or crew where necessary, provided the overall service remains commercially comparable and the change does not materially reduce the agreed outcome.
All personal data collected in connection with a booking will be handled in line with applicable data protection laws and our legitimate business needs. We only use the information required to administer the service, communicate about the booking, issue invoices, record transactions, and comply with legal obligations. We do not sell customer data, and we retain information only for as long as necessary for business, accounting, or legal purposes.
Nothing in these terms affects your statutory rights as a consumer where those rights apply. If you are contracting as a business, you acknowledge that commercial arrangements may involve different expectations and remedies. These terms are intended to operate fairly in either context, but certain consumer protections cannot be excluded. If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
We may update these Terms and Conditions from time to time to reflect changes in law, operations, or pricing structure. The version in force at the time of booking will normally apply to that booking unless a revised version is expressly agreed. Any variation must be made in writing or clearly confirmed by us in a durable form. Failure to enforce any right under these terms on one occasion does not waive that right on any later occasion.
These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If a dispute arises, the parties should first attempt to resolve it amicably and promptly before commencing formal proceedings.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms. You also confirm that you are authorised to arrange the service, to provide access to the relevant premises, and to accept responsibility for the information supplied. The combination of clear booking rules, fair payment terms, sensible cancellation provisions, lawful waste handling, and balanced liability limits is intended to make the service predictable, professional, and compliant.